Purpose
This procedure contains the instructions for handling overdue Landlord Invoices.

Procedure

Overdue Invoices Report Produced
•	A computer generated overdue invoices report is produced once a week. 
•	This action can easily be completed in conjunction with the Rent Arrears procedure.  

7 Days Overdue - Reminder Sent
•	All debtors 7 days overdue, are contacted to ascertain why the invoice has not been paid.

14 Days Overdue - Payment Plan/Final Notice
•	Any Debtor 14 days overdue is contacted:
•	A payment plan is put forward for approval by the Department Manager.
•	Confirm with the payment plan in writing.
•	Diarise the payment plan for follow up, at the appropriate times.
•	Where the debtor does not agree to a payment plan, they are advised that this is their Final Notice to settle the account.

 28 days Overdue – Legal Action
•	Advise the debtor that legal action will now be taken.
•	Pass the matter over to the Department Manager for instructions to Agency lawyers to commence recovery action.