Purpose
This procedure applies to all cases of sales where the buyer has defaulted on some part of the contract.

Procedure

If a buyer defaults on an aspect of a sales contract, the Seller provides instructions through their solicitor as to the action that is to be taken. The sales team must follow these instructions exactly, asking the Seller's solicitor to clarify anything that they do not understand. 

Do not refund the deposit unless the Seller gives written instructions and the Manager authorises the refund.

There can only be a buyer default if there is a written contract. If the buyer defaults on an aspect of the contract, the Seller's Solicitor notifies the company in writing and gives instructions.

Sales Consultant 
•	Follows written instructions from the Seller's Solicitor

•	Does not follow instructions unless they are in writing