Purpose
This procedure contains the script to be used when an enquiry is received for a sold property prior to the sale becoming unconditional.

Procedure

At no time is the sale price to be given to the prospect prior to the property sale becoming
unconditional.

•	Buyer: Hi I'm calling in relation to the property at XYZ.
•	Agent: Thank you for your enquiry may I ask how you knew that property was for sale?
•	Buyer: I saw it via XYZ advertising.
•	Agent: That property currently has a contract on it that is, at this time, not unconditional. Can I take your details and contact you should the property come back on the market?
•	Buyer: Details etc.

Agents will at this point then go down the path of qualifying the buyer and finding out if any other listings are suitable.