Purpose
This procedure applies to all contacts with prospective buyers who are available for interview.
All people who telephone or visit the office with an interest in property for sale are prospective buyers and sellers. Sales consultants must capture information about their needs and assess their motivation
whenever possible. This is an important way of gaining new clients and finding buyers for sales listings.

Procedure

Sales Consultant 
•	Welcomes the client
•	Finds out and records the following;
o	Name
o	Contact number
o	Type of property they want
o	Price range
o	Do they need to sell before buying
o	Do they have finance or are they likely to easily get it?
•	(If the client has telephoned and wants to see a particular property) tries to arrange an      interview before giving the address