Purpose
This procedure applies to all cases of cancelled sale.

Procedure
If a seller cancels a sale, it is important to understand how and why this happened. If it is possible to
rescue the sale and have it proceed, then the sales team must do this. In most cases, the Seller and
Buyer still want to sell and buy property. To provide quality service, the company must be able to respond to the cancellation and continue to help the clients sell or buy according to their needs

If there is no written contract, the seller generally informs the Sales Consultant verbally. If there is a
written contract, the Seller or the Seller's Solicitor must notify the company in writing about the
cancellation. The Seller may cancel the sale by agreement with the Buyer or because the Buyer or Seller have not met conditions of an agreement or the sales contract.

Sales Consultant
•	Examines the situation and tries to find a way to rescue the sale so that it can go through
•	(If the sale can go through), tells the stakeholders
•	(If the sale cannot be rescued):
•	(If the Buyer has paid a deposit) Works out whether this is refundable (If the Buyer has      defaulted, see  'When the buyer defaults')
•	(If the deposit is refundable) Asks the Manager to authorise the refund
•	Negotiates re-listing with the Seller, repeating the sales presentation and sales listing      procedures as required
•	Updates the Sale Record and Checklist

Sales Manager 
•	Authorises the refund of the deposit if required

Trust Account Administrator
•	Refunds the deposit if authorised