Purpose
Once you have generated an inspection that has led to a party wanting to attempt to
purchase a property your job becomes much more academic. Offers should never be taken
verbally but nearly always on a written contract with a buyer having signed a section 32 and
left a deposit as discussed earlier.

Offers should always be communicated to all staff via the email procedure before
presentation to a vendor. Once the sale has been negotiated the responsibilities for
paperwork and correct advancement towards a settlement lie with the managing agent and
the sales agent.

Procedure

It is the sales agents responsibility to: 

•	Get a name of a solicitor or conveyancer for instructions within 24 hours of the sale being      completed
•	Follow up any special conditions with the buyer. i.e. arrange building inspection access and follow     up a buyer who is waiting for finance approval
•	Follow up a buyer for the balance of deposit
•	Be available for final inspections
•	Ensure a gift and keys are ready for settlement day

The managing agent is responsible for:

•	 Advising vendor of fulfillment of special conditions
•	Advise the vendor of payment of balance of deposit
•	Applying a 'SOLD' sticker
•	Return of keys and key safe to office
•	Follow up of section 27 after 28 days from sale

All of these events should be diarised in the sales person's diary at the time of sale so that our service to our clients and customers is first class.