Purpose
This procedure applies to all sales listings

Sometimes it is not appropriate for a listing sales consultant to continue to direct the marketing and sale of a property. Since the listing agent earns income from the eventual sale of the property, it is fair to have a known procedure with published criteria for transferring the property to another sales consultant.  This decision is a balance of equal opportunity for sales consultants to do their work to the best of their ability without undue interference, and the need for the company to maintain standards of service.

Procedure

Reasons for transferring a sales listing

•	Listing Agent requests it.
•	Listing Agent is going on leave.
•	Listing Agent has mismanaged or not acted on the sales listing
•	Sales Manager considers it in the best interests of the Seller and the company, explains reasons     carefully to the Sales Consultant and agrees on a plan to prevent the need for future	             management directed changes like this.
•	Seller requests it and the Sales Manager is unable to mediate between the Seller and the Sales      Consultant (or it is inappropriate to mediate because of what has happened).

Sales Manager

•	Considers the case and decides to transfer the sales listing
•	Discusses the change with the vendor
•	Discusses the decision with the Sales Consultant, explaining the reasons 
•	(If appropriate) Attempts mediation between the Seller and the Sales Consultant 
•	(If appropriate) Agrees with the Sales Consultant on corrective action to prevent the need for future changes like this
•	Appoints and informs the new managing agent
•	Requests the Sales Administrator to record the change

Listing Agent (outgoing)

•	 Receives notice of the change from the Sales Manager
•	Briefs the incoming Managing Agent about the sales listing, handing over paperwork
•	(If appropriate) Responds in mediation with the Seller
•	(If appropriate) Agrees with the Sales Manager on corrective action to prevent the need for future    changes like this

Managing Agent (incoming)

•	Receives notice of the change from the Sales Manager
•	Receives paperwork and a briefing from the incoming Listing Agent about the sales listing.
•	Sales Administrator
•	Receives request from the Sales Manager about the change.