This policy is prepared to ensure that an agent who is working with a buyer and has referred that buyer to an open for inspection is rewarded with the sale commission provided correct procedures have been followed.

Referrals made from sales people for an open for inspection must be via the email between agents.  Names and contact number of the buyer must be included in your email.  

Should this person arrive at the open they may or may not say that the particular agent sent them?  Buyers, as you know, do not know our system.  

If they have identified the referring agent to the agent holding the open, a reply to the original email must be sent simply saying that they came.  Should no reply be forthcoming the referring agent should follow up the buyer to ascertain if they did go to the open or reappoint for another time.  

The above occurrence will constitute the referring agent due the buyer commission.

If the buyer did go to the open but failed to identify the referring agent as the source of their attendance, provided the referral was made prior to the day of open, the referring agent is still due the buyer commission.

There are to be NO REFERRALS on the day of the open.  An agent may send a buyer to an open on the day but the buyers' commission will be due to the agent holding the open.  The only way to earn a commission on open day from a buyer if you are not the agent holding the open is to take the buyer personally to the property.  This occurrence may take place during the open time.