Purpose
To demonstrate the manner in which [enter-your-company-name-here] sources data and then uses it to determine the effectiveness of the Quality Management System and to identify opportunities for improvement.

Analysis of the data provides information relating to; 
•	customer satisfaction, 
•	conformity to product requirements, 
•	suppliers,
•	characteristics and trends of processes and products, including opportunities for preventive action. 

Procedure
•	[enter-your-company-name-here] gathers data from various sources, including customer surveys, Corrective Action Required reports, inspection and test reports, supplier performance reports, sales and marketing reports etc.  
•	The data is correlated and the results used to identify trends. The trend data may indicate problems associated with processes, training, documentation, product specifications, suppliers, raw materials and many more.  
•	The results from the evaluation of the data and trends are used as a basis for changes and improvements to the Quality Management System.

The results from the evaluation of the data may also be used :
•	as input to management reviews
•	as input to decision processes for corrective and preventative actions
•	as inputs to assessing customer satisfaction
•	as evidence of conformance to customer requirements