Purpose
To determine that customer requirements, including the requirements for delivery and post-delivery activities are understood and recorded. 
Any requirements, not stated but are necessary for the specified or intended use, statutory, legal or regulatory requirements and any others considered necessary shall be determined and noted where appropriate.
NOTE  Post-delivery activities include, for example, actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal

Procedure
In determining the requirements relating to a product or service, [enter-your-company-name-here] will;
•	identify all potentially suitable tenders and opportunities to quote;
•	take care to understand the customer’s requirements;
•	ensure that it provides competitive pricing;
•	conducts a detailed review of specifications and contracts;
•	avoid extra work that cannot be invoiced;and
•	ensure regulatory compliance with specifications and contracts.

In preparing quotations and estimates, [enter-your-company-name-here] will;
•	make reference to the applicable standards; 
•	supply product information and technical information and manuals as appropriate;
•	make reference to client supplied specifications and previous job files.
•	give consideration to special conditions or problems that exist the time of tendering or quoting.

In quoting or tendering [enter-your-company-name-here] will maintain awareness of compliance requirements for areas such as:
•	OH&S
•	environmental management
•	insurance
•	licences, permits and special requirements
•	qualifications.

In addition, when reviewing specifications, tenders, contracts and the scope of work, [enter-your-company-name-here] will consider the following:
•	whether current safety and environmental procedures cover the safety and other considerations in the scope of work.
•	whether any new processes or equipment that are required will require assessment and control.
•	what costs or resources are required.
•	whether there are any legal implications.
•	whether it is capable of evaluating the safety and environmental impact and the controls required.

[enter-your-company-name-here] is careful to ensure that it;
•	understands which regulations apply to its operations;
•	complies appropriately to those regulations;and
•	understand its exposure to risk and eliminates or reduces risk to acceptable levels.

[enter-your-company-name-here]'s compliance with regulatory and statutory codes may include, but is not limited to:
•	corporate compliance
•	Directors’ responsibilities
•	privacy legislation
•	Other?

Areas of risk may include, but are not limited to:
•	insurance, such as professional indemnity, public liability and material risks;
•	security of premises;
•	cash security;
•	service guarantees;
•	public relations, damage control;
•	computer data, disaster recovery and data security;
•	waste;
•	Privacy;and
•	other areas when identified as applicable.

When a compliance issue, or a risk or threat to the business is identified, [enter-your-company-name-here] will:
•	clarify the full extent of the risk;
•	inform the top management;
•	conduct risk assessments;
•	prepare procedures which comply with regulations and render the risk acceptable;
•	train staff on the procedure;and
•	add a procedure to the relevant section of the operations manual.

[enter-your-company-name-here] regularly and, on a formal basis, actively seeks client feedback, HOW? eg regular mail out or customer survey etc...