Purpose
Identifies that a number of procedures in this manual are devoted to determining and providing resources required to implement, maintain and improve the effectiveness of the Quality Management System and enhance customer satisfaction.

Procedure
The following documents identify resources that [enter-your-company-name-here] has provided for implementation, maintenance and improvements to the Quality Management System and for enhancing customer satisfaction through meeting customer requirements within the organisation.
•	6.2.1 Human Resources - General
•	6.2.2 Competence, awareness and training
•	6.3 Infrastructure
•	6.4 Work Environment