Purpose
To properly handle the delicate task of recalling goods

Outline the necessary steps required to recall post despatch product.
•	Determine quantity manufactured.
•	Isolate pre-despatch stock and quarantine. 

Background
Recalling goods is a delicate task and needs to be handled openly and professionally.

Scope
(who)

Procedure

Case #1: In Transit, no dealer contact.
•	Notify transport company.
•	Have product recalled before arrival at the dealer.
•	Contact Sales Manager.
•	Call dealer, offer a plausible reason for delayed despatch.
•	Production to remake product and have some, if not all, of the order on next day despatch.
•	Notify management.

Case #2:  Delivered, requires dealer contact.
•	Contact management.
•	Management to decide on damage control options.
•	Dealership is given a plausible reason for recall.
•	Product to remake product and have some, if not all, of the order on next day despatch.

Case #3:  Product installed, requires end user contact.
•	Contact management.
•	Follow product complaint procedures.
•	Follow warranty procedures.

What you will need before you begin
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Safety hazards awareness
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Steps
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4.	..others

Tips
Any tips learnt from previous experiences that should be passed on - delete this section if not needed
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Traps
Any traps to avoid learnt from previous experiences that should be passed on - delete this section if not needed
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