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Policy - [eg: Our organisation will serve and focus on the following customer segments]

This policy will apply [ eg : whenever we decide to undertake any marketing or develop new business in any way].  Keep in mind that a policy is basically a decision made at an executive level e.g. board or owner of business

•	[eg : Businesses needing regular interstate large freight services] [eg: These businesses will be targeted in newspaper, internet and email marketing]. The only exceptions to this are [eg : when the business is a multi national which has special pricing rules that make it unprofitable]

•	[eg : Businesses needing refrigerated transport systems] [eg: These businesses will be targeted in newspaper, internet and email marketing]. The only exceptions to this are [eg : when the business is moving small quantities making it unprofitable]

•	[eg : add more] [eg: more info]. The only exceptions to this are [eg : your exceptions to this rule]

Procedure
Action by:	Action	
[Sales manager]	1.	[eg : Sends this]
2.	[eg : Receives this]
3.	[eg : Assigns that]	
[Salesperson]	4.	[eg : Emails this]
5.	[eg : Obtains this]
6.	[eg : Gives that]	
[Bookkeeper]	7.	[eg : completes invoice as per task entitled "Invoicing"]	

Work instructions
This set of work instructions will show the reader how to [<<type>>]

What you will need before you begin
Need	Notes	
Time	•	[eg: You will need at least 60 mins to complete this]	
Tools and Equipment	•	[eg: Software/Computer/5 inch wrench]
•	..other	
Parts	•	[eg: replacement xxx]
•	[eg: washers]	
Support people	•	[eg: at least 2 people are needed to complete this work and ensure safety]	
Paperwork and authority	•	[eg: authority from owner to enter site]
•	[eg: safety risk assessment form]	
Other	•	[eg: we need]	

Steps
	Step name	Instructions/Diagrams	
1	[eg: conduct site/work area safety risk assessment]	[eg : Do this and that and while doing this step make sure that you..]	
2	[eg: turn off power]	[eg : Do this and that and while doing this step make sure that you..]	
3			
4			
5			
6			
(add or delete rows as needed)

Safety hazards
Any safety hazards to be aware of - delete this section if not needed
•	[eg: if pump is located in a confined space then make sure ventilation gear is worn]
•	[eg: older pumps have been known to shatter causing potential eye damage]

Tips
Any tips learnt from previous experiences that should be passed on - delete this section if not needed
•	[eg: replace valve when motor is warm as the seal fits better]
•	[eg: more tips]

Traps
Any traps to avoid learnt from previous experiences that should be passed on - delete this section if not needed
•	[eg: this type of pump has been know to block after an new valve has been replaced]
•	[eg: more traps]

Effective Date	Relevant Department	Approved by	
[]	[eg Marketing]	[eg: John Smith]