Purpose
This procedure contains the necessary actions required when a managed property is transferred from another agent.

Procedure
•	Obtain written authority from the Landlord.  
•	Complete and fax a letter to current managing agent immediately. 
•	Find the letter on system which is in the tenant screen under Actions, under letters.  The letter outlines all documentation which is required for the other agent to get ready when we are taking over the management.
•	Print the letter onto a letterhead and fax it to the agency requesting that the documents be ready within 48 hours, specify a date and time for collection.
•	Call the agency on the day it is due to be collected and confirm that it is ready.
•	Collect documents from the other agency.
•	Go through the documents to ensure that you have all that you have requested in the original letter. Ensure that there is a bond transfer form from Agent to Agent done.
•	Call the new tenants and let them know that we are now managing the property and we will shortly send a letter to confirm setting up a time to view the property and familiarize ourselves with them and the property.
•	Call the Landlords to advise that we have the file and that we will be arranging an inspection of the property should they wish to attend.
•	Send the tenants a letter outlining a date for inspection and provide them with banking details for payment of rent.  
•	Send the bond transfer form to the RTBA
•	Give the file to Administration to set up on system.
•	Conduct the inspection and make any notes to provide for the landlord.
•	Do a written report for the Landlord and advise if there are any outstanding issues.