Purpose
This procedure contains the instructions for accessing an occupied property.

Procedure

Access To Occupied Property Required
•	Rental properties may be entered into for the following reasons:
o	Periodic Inspection
o	Prospective Tenant viewing
o	Prospective buyer viewing
o	Valuation
o	Sales appraisal
o	Rental appraisal
o	Repairs or maintenance.

Tenant Notified
•	Tenant is contacted by phone, fax, email or letter advising them that access is required including the following details:
o	Time
o	Date
o	Who
o	Why
o	How (Agency keys/Tenant at home).
•	Arrange keys, if required.
•	Advise other parties required, if the date and time are changed. 
•	Minimum of 24 hours notice is required but even with said notice, if tenant does not agree, the Agent is not to enter the property until an agreement can be sought with the tenant. If an agreement cant be sought, a breach notice is served.

Access
•	Knock on Tenant's/Occupant's door loudly/ring door bell.
•	If no reply, unlock door - noting which locks where locked and which were not.
•	Call out to the Tenant loudly, in case they are home and did not hear you knocking.
•	Attend to the purpose of your visit to the property.
•	Do not touch any of the contents of the property, unless to access a required area, if so, move the items back to their original location.
•	Leave a business card with a "Thank you" note on the back.
•	Lock property as you found it:
•	Ensure animals are where they were first found (in/out)
•	Any security devices are reinstated.

Access Denied
•	Where you were not able to gain access due the locks being changed, notify the Tenant and arrange access (and new keys).
•	Where the Tenant denies access, this is a breach of their Tenancy Agreement and is to be dealt as per the Breach – General Breach Procedure.