Purpose
This procedure contains the procedures for managing Purchaser and Vendor communications at Settlement.

Procedure

Calls to Purchasers and Vendors Prior to Settlement
•	Phone Vendors for forwarding address & if require assistance 
•	Phone Purchasers for forwarding address & if require assistance

Use the following as a guideline when talking to the Vendor

Good Morning/Afternoon
Its (your name) calling from Our Company.  The reason for my call is to see how
everything is going for you prior to the settlement of your property.
Is the settlement still on track for the (date)
Do  you mind if I  have your forwarding address?
Do you still have keys to the property?  Will you be dropping the keys in prior to settlement?
Do you require any further assistance from us?  If you do need any assistance please don't hesitate to call.

•	You need to record the conversation and the Vendors forwarding address.  

Use the following as a guideline when talking to the Buyer
Good Morning/Afternoon
Its (your name) calling from Our Company.  The reason for my call is to see how	everything is going for you prior to the settlement of your property.
Is the settlement still on track for the (date)
I also just wanted to let you know that upon settlement the keys will be available for you to collect from the office.
Do you require any further assistance from us?  If you do need any assistance please don't hesitate to call.
•	You need to record the conversation.