Purpose
To handle telemarketing leads efficiently

Procedure

•	Sales manager to receive leads
•	Sales manager to distribute immediate leads to sales people on rotation
•	Future leads entered into database system - card sent & event diarised by sales manager
•	Sales person calls immediate leads & makes MA time
•	Sales person enters lead into database
•	Appraisal done
•	Sales person to advise the sales manager if not appraised by email