Purpose
In this procedure, the sales team responds to instructions about a buyer default.  This procedure starts when the Sales Consultant receives notice and instructions from the Seller's solicitor.  It ends when the sales team carried out the instructions.

If a buyer defaults on an aspect of a sales contract, the Seller gives instructions through their solicitor about the action to take.  The sales team must follow these instructions exactly, asking the Seller's solicitor to clarify if they do not understand.   Do not refund the deposit unless the Seller gives written instructions and the Manager authorises the refund. 

Procedure
There can only be a buyer default if there is a written contract.  If the buyer defaults on an aspect of the contract, the Seller's Solicitor notifies the company in writing and gives instructions.
Sales Consultant
•	Follows written instructions from the Seller's Solicitor 
•	Does not follow instructions unless they are in writing
•	If the deposit is refundable, see Cancelled sales