Purpose
To ensure that the planning and activities of production and service provision are conducted under controlled conditions.

Procedure
[enter-your-company-name-here] has established controlled conditions for the planning and realisation of product and service provision.

Controlled conditions include;
•	the availability of information and documentation that describes the specifications of the product or service. This information is available in the form of manuals, MSDS's, specification sheets, links to the Internet web site, audio visual media etc.
•	a range of work instructions that identify every element of our production processes and, or service delivery has been established and implemented.  Master copies of these documents are maintained and controlled as detailed in the process documented in this Manual under 4.2.3 Control of Documents.
•	the use of plant and equipment that has been designed, selected and calibrated to produce product or services under controlled conditions.
•	where necessary or specified in the work instructions, monitoring and measuring equipment such as vernier gauges, micrometers, rules, pressure gauges, multimeters, oscilloscopes, levels, etc are provide for in-process checking.
•	where monitoring and measuring devices are used for checking and verification, these are inspected, checked and calibrated on a regular basis that is documented and audited.
•	product inspection at prescribed points in the realisation of the product and before final release.
•	processes for packing and delivery activities are traceable, verifiable and documented.
•	processes for installation, on-site testing, commissioning and warranty activities are traceable, verifiable and documented.

All documentation is stored in accordance with the procedure 4.2.4 - Control of records