Background
Proper root cause analysis identifies the basic source or origin of your problem. Root cause analysis is a step by step approach that leads to the identification of a fault's first or root cause. Every system, equipment, or component failure happens for a reason. 
There are specific succession of events that lead to a failure. A root cause analysis investigation follows the cause and effect path from the final failure back to the root cause.

Procedure
What happened	Caused by	
[e.g product failed to be delivered]	[e.g delivery docket was not sent to dispatch, but merely passed over the phone]	
	Suggested Improvements	
	[e.g. ensure all ..]	
[]	[]	
	Suggested Improvements	
	[]	
[]	[]	
	Suggested Improvements	
	[]	
[]	[]	
	Suggested Improvements	
	[]	
Add more rows as needed
Completed by
[e.g. bill]