Purpose
To standardise reception processes to ensure thoroughness, consistency and efficiency coupled with excellent customer relationships. 

Procedure
Daily duties
Refer to Receptionist Position Description for full details.
•	Answer Telephones
•	Collect Mail and sort and allocate
•	Receipt of Cash
•	Typing of professional documents
•	Faxing
•	Photocopying
•	Stock Inventory
•	Meet and Greet customers at counter
•	Prepare Tax Invoices for commissions on Sales
•	Drinks/hospitality for customers
•	Banking
•	Petty Cash
•	Clean Amenities
•	add more..

General duties
All faxes must go on [enter-your-company-name-here] Cover Sheet
Privacy issues are paramount.  Never provide information regarding staff, Customers by telephone, in person or in writing. 

NEVER provide personal contact details of any sort to anyone.

Tips
Any tips learnt from previous experiences that should be passed on - delete this section if not needed
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Traps
Any traps to avoid learnt from previous experiences that should be passed on - delete this section if not needed
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