Purpose
Gather feedback from product users to improve the business performance.

Background
This is a key element in any customer service and continuous improvement process 

Scope
All Staff

Procedure

Responsibility
Position	Authority	Further action	
[e.g MANAGER]	•	Prepare quarterly list of customers to contact
•	Review results of surveys collected from customers
•	Report results to Sales Staff at appropriate meetings.		
[e.g SALES STAFF]	•	Contact Customers from list provided by Manager
•	Conduct surveys
•	Report to Manager survey results		

Customer survey
•	Manager selects list of Customers at quarterly intervals.
•	Survey Letter is sent to Customers.
•	Sales Staff contact to conduct survey within two weeks of letters
•	Responses are discussed at Sales Meetings.

Outcome
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What you will need before you begin
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Paperwork and authority	•	[e.g. %<<sampleinfo>>%]
•	..other	
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Safety hazards awareness
Any safety hazards to be aware of - delete this section if not needed
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Steps
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4.	..others

Tips
Any tips learnt from previous experiences that should be passed on - delete this section if not needed
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Traps
Any traps to avoid learnt from previous experiences that should be passed on - delete this section if not needed
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