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Our system for managing our customer relations
Overview of our system "How it works"
Summarise your system, how does your system work ? Imagine someone asking you "How does your xxx system work?"
[e.g. We strive to develop an automated relationship with our customers where good software systems allow us to serve our clients 24 hours. We provide quick response and a strong knowledge base. Our focus is on retaining customers for the long haul. We do this by offering a subscription based product that is continually improved upon]

Critical to the success of our system is:
What critical success factors have you identified to ensure a smooth system 
•	[e.g. being clear about the type of relationship we wish to develop, do we want a personalised one or maybe an automated one]
•	[e.g. are we more retention focused? acquisition focused (ie. new sales)? or boosting sales with add-on's to existing clients focused?]
•	[e.g. is your relationship more with a community or group than individuals?]