Purpose
Ensure Credit Notes for discounts are managed effectively as a key result area of our business.

Background
Failure to properly manage and account for discounts by the use of Credit Notes can cause significant rework and lost resources.  This procedure seeks to formulate rules for the effective processing of Discounts.

Scope
All Sales and Accounts Staff

Procedure
All DISCOUNTS must be approved by (WHO?)

Issuing credit notes
A credit note is a formal financial document that reduces (or credits) the value of an invoice issued to a customer. This may be due to return of goods by a customer or as a result of resolving a dispute about services provided where it is agreed that a lesser amount is owed by a customer.
(DETAIL STEP BY STEP THE PROCESS YOU USE IN YOUR ACCOUNTING SYSTEM FOR GENERATING CREDIT NOTES)

What you will need before you begin
Need	Notes	
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Paperwork and authority	•	[e.g. %<<sampleinfo>>%]
•	..other	
Other	•	[e.g. %<<sampleinfo>>%]	

Steps
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4.	..others

Tips
Any tips learnt from previous experiences that should be passed on - delete this section if not needed
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Traps
Any traps to avoid learnt from previous experiences that should be passed on - delete this section if not needed
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